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Trying to open a ticket, can’t get past “Add Asset Details” page

I do not need a solution (just sharing information)

I'm trying to open an online ticket and when I come to the Add Asset Details Page for my account, it asks me to specify the Entitlement, and I can't get past that because it says "None" and there are no further pull-down entitlement options.

Would someone kindly tell me  how I can get a value in this field other than "None"?  We've been Symantec customers for a number of years.