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Symantec Endpoint Protection 14 is not managing the Windows Firewall

I need a solution

Hi All

Has anyone come accross this problem on Server 2008.

I am running SEP 14.0.2415.0200 and it seems that after a second reboot it no longer disables windows firewall which is stopping our backups from working as well as other things.

Is there any fix around this without having to upgrade to the latest version of SEP as we need the backups to work and other applications ASAP.

0
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Symantec Endpoint blocks Netbackup on second reboot.

I need a solution

Hi all

Can anyone help as I have been looking at this the pass day.

We have just gone live with a new SEPM server version 14.0.2415.200 and all was working well servers were backing up and all was fine.

However, since then we have discovered that after the servers are rebooted a second time Symantec seems to be blocking Netbackup 7.1 from working with error code 58.

I can connect from a client to the server over ports 13724, 13782, 1556 but cannot connect from the server to the client over the same ports.

As a test I have opened all ports on our firewall settings and still getting the same results.

Randomly though some of the servers are working, they all have the same firewall settings so it seems to be a bit hit and miss.

Upgrading to the latest version currently is not possible as we are going through an audit. Has anyone come across this or any ideas on a fix?

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Posted on

inject64.exe constantly crashing

I need a solution

Hi,

i have an issue with Blue Coat ProxyClient 3.4.4.6.

Application event log shows that inject64.exe is crashing every 5 seconds and writing dmp files in the Windows Crash folder.

The event is:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-02-16T07:12:08.560971800Z" />
  <EventRecordID>439522</EventRecordID>
  <Channel>Application</Channel>
  <Computer>LAPTOP-S65370G7</Computer>
  <Security />
  </System>
- <EventData>
  <Data>inject64.exe</Data>
  <Data>3.4.4.6</Data>
  <Data>51d31f94</Data>
  <Data>inject64.exe</Data>
  <Data>3.4.4.6</Data>
  <Data>51d31f94</Data>
  <Data>c0000005</Data>
  <Data>0000000000005cb4</Data>
  <Data>21dc</Data>
  <Data>01d3a6f57479ccc2</Data>
  <Data>C:\Program Files (x86)\Blue Coat\ProxyClient\inject64.exe</Data>
  <Data>C:\Program Files (x86)\Blue Coat\ProxyClient\inject64.exe</Data>
  <Data>02aadb51-1dd4-4e99-be8b-0a9c7aad0b6f</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
 
Any idea how what is causing this and how it can be fixed ?
 
thx&rgds, Enrico
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Posted on

Query regarding CCS Vulnerability Manager

I need a solution

Hi All,

I was going through this document (https://symwisedownload.symantec.com/resources/sit...) where they have mentioned that for CCS-VM server for installation we don't need IPS, IDS and antivirus. 

Can you please provide clarification on same why we don't require IPS, IDS and antivirus?

Regards,

Chhavi

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Posted on

Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive dashboards, interactive forms, and reference panel control. Though the ISH intuitive interface combined vital information in one place and allowed Customer Service Representatives to prioritize work and be more productive, there were certain limitations in extending it. The new Customer Service Hub (CSH) offers even greater flexibility and improved controls and extensibility.

 

Customer Service Hub

With Dynamics 365 (online) version 9.0, CSH offers a focused, interactive interface that is an App Module running on Unified Interface. Unified Interface is designed with a build once deploy everywhere philosophy and features a new Custom Control Framework, responsive UI design, RTL support; and will soon provide support for MAS-compliant accessibility features.

 

Compared to ISH, Unified Interface eliminates the prolonged initial metadata download and brings greater parity with Dynamics 365 web client in terms of supported entities, controls, and extensibility. And, because it is an App Module, CSH is completely role-based and metadata-driven, allowing greater customization flexibility. It makes it easy and intuitive for System Administrators to filter forms, dashboards, and other metadata components shown to business users, so that they can deliver tailored applications.

 

Versions eligible for upgrading to CSH

Organizations using Dynamics versions CRM 2016, CRM Online 2016 Update 1, and Dynamics 365 (online and on-premises) Update 2.1 are eligible to upgrade to Dynamics 365 (online) version 9.0 during the Customer Driven Update schedule. Upgrading from a version earlier than CRM 2016 is not supported. Support for the Interactive Service Hub client is limited to Dynamics 365 Update 2.1.

 

Preparing for the upgrade

Before you upgrade, it is important to note that once you upgrade to CSH, there is no support to roll back to ISH. Please observe these best practices before upgrading any production organization.

 

The following sections describe some notable upgrade-specific changes, as well as general customization and user experience changes in Dynamics 365 (online) version 9.0.

 

Converting Interactive experience forms to Main forms

Like Dynamics 365 web client, the CSH app on Unified Interface uses Main forms. Any existing Interactive experience forms—both out-of-the-box and custom, will be modified and converted to Main forms when you upgrade to Dynamics 365 (online) version 9.0, and will import any solution into Dynamics 365 (online) version 9.0 and later. This change does not affect functionality; the form XML will largely remain the same except for a few changes in properties, shown below.

 

Convert Interactive experience forms to Main forms

 

The changes to Interactive experience forms include:

  • The conversion process changes the form type, and no new forms are created. The name of the form will not change.
  • The segment of form XML representing form behavior and customization is unaffected. This conversion will not have an adverse impact on functionality.
  • Form Type would be changed from Main – Interactive experience to Main
  • If the managed properties of the form are set to be customizable, the Form State will be changed to Inactive; otherwise it will be unchanged. As Main forms are supported in Unified Interface as well as in Dynamics 365 web client, deactivation is essential to avoid unintended access in Dynamics 365 web client. This behavior is limited to customizable forms, so the upgrade does not force any form to an unrecoverable Inactive state.
  • After conversion to Main forms, Interactive experience forms will be ranked lower than other Main forms in the system, to avoid disruption to Dynamics 365 web client users. System Administrators can review the order and change it to suit the business needs.

 

Support for Interactive experience forms

Unified Interface does not use Interactive experience forms, so they will no longer be used or supported in Dynamics 365 (online) version 9.0 and later. The configuration settings specific to these forms, like the ability to create or re-order Interactive Experience forms, would also be removed.

 

Entity support and deprecation of EntityMetadata.IsInteractionCentricEnabled property

With Dynamics 365 (online) version 9.0, Unified Interface supports all ISH entities and many others. Interactive Dashboards, Card Forms, Main forms and any other components like Views, Charts, etc., can be created for any entity supported in Unified Interface and used in the CSH app. The EntityMetadata.IsInteractionCentricEnabled property, which indicates whether an entity can be enabled for interactive experience, is removed. The corresponding property in the customization interface, Enable for interactive experience, has been removed, and the EntityMetadata.IsInteractionCentricEnabled property will be removed from the future version of Dynamics 365 SDK for Customer Engagement.

 

Unified Service Desk

CSH is not supported on Internet Explorer 11 in Dynamics 365 (online) version 9.0.1. And, since Unified Service Desk uses Internet Explorer 11, it does not support the CSH app. This support will be available in an upcoming version.

 

User interface improvements in Dynamics 365 (online) version 9.0

Launch the Customer Service Hub app from your Navigation or My Apps page.

 

Launch Customer Service Hub app from My Apps

Launch Customer Service Hub app from My Apps

 

 

Launch Customer Service Hub app from Navigation

Launch Customer Service Hub app from Navigation

 

Interactive Dashboards deliver improved discoverability and reflow behavior. Read more about dashboards in the Customer Service Hub user guide.

 

The sitemap in Unified Interface is oriented vertically, to make it easy to use on smaller devices. In addition to layout changes, CSH has better support for Sitemap customization because its dedicated sitemap can be configured in any way without affecting other apps or Dynamics 365 web client. You can read more about editing sitemaps in the Sitemap Designer documentation. (Please note, this change is not specific to this upgrade.)

 

Sitemap pre and post update

 

After the upgrade

Once you’ve upgraded to Dynamics 365 (online) version 9.0, CSH will be provisioned for your org and will be updated with your customizations from ISH.

 

NOTE: System Administrators and customizers must perform the Post-upgrade configurations described later in this document. It is advisable to review the CSH runtime experience and compare it with ISH before the app is released to business users for consumption.

 

What to expect after the upgrade

  • Existing ways to launch the application will continue to work via the sitemap and bookmarked links. The sitemap link in Settings -> Application will continue to be called Interactive Service Hub; however, it will redirect to CSH.
  • ISH URLs /nga/engagementhub.aspx or /engagementhub.aspx will redirect to the equivalent page in CSH, and all query string parameters will be supported.
  • All customizations done on ISH will be preserved by ensuring that the relevant components—both out-of-the-box and custom—are included in the CSH app module. ISH forms and dashboards will be added to the app, so that the CSH experience resembles ISH. Other components like views and entity dashboards will not be added, though all such components will be part of the runtime experience.
  • All entities that were enabled for ISH will be added to the CSH app definition, along with any business process flows that were part of ISH.
  • Users with Customer Service Representative, Customer Service Representative Manager, and Knowledge Manager roles will have access to CSH by default. System Administrators can manage access to other roles from the My Apps page, as shown here:

 

Manage roles from the My Apps page

 

Post-upgrade configurations for System Administrators

As discussed earlier, most of the Main forms would be in Inactive state after the upgrade. If CSH does not have an Active form for any entity, users will be given Fallback forms when they access an entity record. A fallback form is the default form that is available to users whose security roles do not have any forms assigned to them (read more in Control access to forms). To ensure that users have a seamless experience after upgrading, System Administrators must perform certain manual tasks, as listed in the table below.

 

As Main forms are supported in Unified Interface as well as in Dynamics 365 web client, activation would make them visible in Dynamics 365 web client as well. System Administrators are advised to assign appropriate security roles to avoid unintended access. See Assign security roles to forms.

 

Post upgrade configurations for system administrators

 

Working with solutions

  • Importing a solution with ISH components from Dynamics versions CRM 2016, CRM Online 2016 Update 1, and Dynamics 365 (online and on-premises) Update 2.1 into Dynamics 365 (online) version 9.0 or later would not reflect changes to CSH, since CSH is an App Module and doesn’t show every component in the system. The import would proceed in the usual manner, and the components added in the system would need to be added to CSH. System Administrators can edit the CSH app definition in App Designer and include the solution components. This gives System Administrators greater control over the CSH app definition. Read more about editing app definition in App Designer documentation.
  • Uninstalling older solutions after upgrading to Dynamics 365 (online) version 9.0 or later may require manual updates to the CSH app in some cases. This typically occurs when the solution contains Business Process Flows. While upgrading, all Business Process Flows in the system (and their relevant entities) get added to CSH, which creates dependencies for CSH on the solution. A solution framework dependency error will appear whenever such solutions are uninstalled.

 

Details link in the Error dialog box for solution component dependencies

 

Clicking on the error details reveals the solution components that are referenced by other components in the system. Resolving these dependencies by editing CSH and removing the referenced components should allow you to uninstall the solution. If this issue persists, it is possible that dependencies still remain and repeating this process should help in identifying them. Read more about editing app definitions in App Designer documentation.

 

See Also

 

Overview of the Customer Service app and the Customer Service Hub app

Customer Service Hub user guide

Using the App Designer

 

 

Praveen Kumar Singh

Program Manager, Dynamics 365 Customer Engagement

 

Posted on

Still can’t get a Mac to show up in SEPM

I need a solution

Brand new Mac, High Sierra.

SEPM was 14.0 MP1.  That got upgraded to 14.0.1 MP1, the latest.  I made a Mac installer from there like normal.

The Mac got 14.0 MP1 on it, and then I realized it wasn't showing up in SEPM, so we upgraded today.

I installed 14.0.1 MP1 over 14.0 MP1 on the Mac.  No change.

Then I used a RemoveSymantecMacFiles.zip (from 2015, might be the problem).  That ran.  SEP was gone that I could tell.  Then I installed 14.0.1 MP1.  It still isn't showing up in SEPM.

Do I need a newer uninstaller for High Sierra or is somethign else going on?

0
Posted on

Preview: new Dynamics 365 support center

We're happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution.

This is a Preview feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback.

Prerequisites

  • Currently provided in English. We’re working to provide other languages soon.
  • You must have one of the following Office 365 admin roles to enter service requests:
    • Global
    • Tenant
    • Service
    • Support
    • Billing
  • For the following support plans.
    • Subscription Support
    • Enhanced Support
    • Professional Direct Support

Premier Support plan members can go to My Premier Online.
Microsoft Partners or delegated admins can go to Partner Center.

To use the support center

If you meet the above conditions, go to https://admin.dynamics.com to create a support request in the new support center.

For more information, see Contact Technical Support

What’s coming next?

We will be developing new features to help you manage and update tickets through the Help + support experience and will be making investments to provide self-help resources.

Dynamics 365 team

Posted on

Preview: new Dynamics 365 support center

We're happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution.

This is a Preview feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback.

Prerequisites

  • Currently provided in English. We’re working to provide other languages soon.
  • You must have one of the following Office 365 admin roles to enter service requests:
    • Global
    • Tenant
    • Service
    • Support
    • Billing
  • For the following support plans.
    • Subscription Support
    • Enhanced Support
    • Professional Direct Support

Premier Support plan members can go to My Premier Online.
Microsoft Partners or delegated admins can go to Partner Center.

To use the support center

If you meet the above conditions, go to https://admin.dynamics.com to create a support request in the new support center.

For more information, see Contact Technical Support

What’s coming next?

We will be developing new features to help you manage and update tickets through the Help + support experience and will be making investments to provide self-help resources.

Dynamics 365 team